How can we help you?

We process a high volume of watches and the watch you are looking for may already be in our system. Please Contact us to check. If we do not have it, we will do our best to source it for you.

No additional taxes or customs duties are charged for articles shipped within the European Union. The following countries are members of the European Union:
Austria, Germany, Great Britain, Belgium, Bulgaria, Denmark, Estonia, Finland, France, Greece, Ireland, Italy, Croatia, Latvia, Lithuania, Luxembourg, Malta, The Netherlands, Poland, Portugal, Romania, Sweden, Slovakia, Slovenia, Spain, Czech Republic, Hungary, Cyprus (South Cyprus only).
If you are outside the EU you will be required to pay customs charges as well as any associated import tax or duties levied within your local jurisdiction. You are responsible for paying additional duties and taxes to the carrier or customs office.
We advise all international clients from outside the EU to Contact us to find out what additional charges can be expected when your goods reach their destination. We understand that importation rules differ depending on your geographical location and we are happy to help.

Depending on the status of your order, it may be possible to cancel an item or request a different size for an item you have already purchased. Please note, you cannot add an item to an existing order. If you need to make any amendments to your order, Contact us as soon as possible.
Please note, we're unable to cancel orders which have already been shipped. Please refer to our Return Policy.

For customers who want to purchase and pay at the same time, we offer the following real-time payment methods: Verified by VISA, Mastercard® SecureCode™, American Express, PayPal and Apple Pay. Please note, your payment card provider may charge additional fees.
We also accept payments via Wire/Bank transfer and Crypto Currencies. Please note: Once your order is finalized, a detailed order confirmation form will immediately be made available to you with all bank details for the wire transfer, including Bank Account Number, Bank Name, Order Reference Number, SWIFT/BIC, and IBAN. This order confirmation will also contain a link to a detailed invoice.
The order payment status will show as 'AWAITING PAYMENT' until the funds clear in our account. As soon as the payment is received, an email notification will be sent to you automatically and your order status will change to 'PAID'. Shipment will then be arranged.

If you have forgotten your password, or simply wish to reset it, follow the Forgotten password? link on the Sign in page.

Yes, you can. Please Contact us to arrange a pick-up at either our London or Paris office. We look forward to seeing you.

Yes, you can. Contact us for details.

Watches World uses Secure Socket Layer (SSL) technology to encrypt and protect all data you send us over the internet. If SSL is enabled, you will see a padlock at the top of your browser and you can click on this to find out more information about the SSL digital certificate registration.
You will also notice that the URL at the top of the browser begins with 'https' instead of 'http'. This confirms that you are in a secure mode.

We ship watches by DHL Express or FEDEX. Insurance for full replacement value is included on all shipments of watches and accessories. A signature is required to complete the delivery of all packages.

VAT cannot be refunded because, as a reseller, our watches are categorized as previously-owned and therefore VAT is not applied to our prices.